When you submit a tour request or contact our support desk, we collect information needed to respond, coordinate availability, and provide clear planning details.

What we collect

• Contact details you provide (such as full name, email address, and phone number).
• Trip request information (such as preferred date and number of travelers).
• Message content you send, including preferences or accessibility needs.

How we use your information

• To review your request and confirm the next steps.
• To communicate with you about availability, coordination details, and planning guidance.
• To provide support for questions you send through our forms.

Sharing and protection

We only share information when needed to coordinate your experience and respond to your inquiry. We take reasonable steps to help protect your information from unauthorized access.

Your choices

You can opt out of receiving email updates by using the unsubscribe option in messages where available, or by contacting support for assistance.

Contact us

If you have questions about privacy, reach out through our support desk and we’ll help as quickly as possible.